Understanding of legal processes, including
contract management, legal requests, and matter management
Understanding of integration of legal service
delivery (LSD) with third party applications.
To have good communication and interpersonal
skills for effective communication with client, technical and other
project stakeholders.
To have good documentation skills for effective
documentation of the project related documents like – process document,
functional requirement specification document (FRS), test cases, training
decks etc.
To have knowledge on Microsoft visio for
designing process workflows
Expertise in Excel reporting
Exceptional Customer service skills and client
focus
Coordination, negotiation, and persuasion skills
Ability to work with all levels of client and
internal resources
Strong verbal and written communication skills
with the ability to communicate technical information in non-technical
language
To have good/basic understanding on ServiceNow ITSM
processes like Request Fulfilment, Incident Management, Problem
Management, Change Management.
Good hands-on experience with ServiceNow platform
administration, implementation, or development is highly desirable.
Certification in ServiceNow Legal Service
Delivery is a plus.
Roles and Responsibilities:
To plan, implement and manage end to end project
involving ServiceNow LSD
Developing solutions that meet customer’s
business requirements and comply with ServiceNow OOB features and
functionalities in adherence to best practices
Possessing in-depth knowledge of ServiceNow LSD,
including its configuration, customization, and accordingly tailoring the
ServiceNow LSD platform to meet the specific needs of the legal team and
organization.
Working effectively with legal teams, IT staff,
and end-users to ensure successful implementation and ongoing
support.
Designing and implementing automated workflows to
streamline legal processes, such as contract management, legal requests,
and matter management.
Providing training and support to end-users on
how to use the ServiceNow LSD platform.
Tracking key performance indicators (KPIs) to
measure the effectiveness of the legal service delivery.
Knowledge of Legal terminology is desired.
Prior experience of law firm or
legal department of companies is preferable
Information
Locations Position Open to Prefer locals but will consider non localsIndustry Information TechnologyStatus OpenJob Age 6 Day'sCreated Date 04/29/2025No.of Positions 2Duration 06+ MonthsZip Code
