Nearby only – work location (Phoenix, AZ & Plano, TX)
Onsite/hybrid: 3 Days Onsite
Years of Experience required : 5+ Yrs
Must Have skills: Mainframe Developer & Cobol, Also exposure in production support experience
* 5+ Years Hands on experience in (COBOL) developer experience in following COBOL, JCL, VSAM, DB2, CICS, IMS DB , IMS DC , MQ Series, Easytrieve * Work activities include Problem/Incident Management, Operational Readiness, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change Configuration Management * Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. * Experience in Endeavor, IBM problem determination tools such as File manager, Fault analyzer * Experience in Production Support, change management and use of incident management tools * High technical skills to support multiple applications and build SME level of knowledge as required. * Ability to proactively contribute to Problem management. * Experience solving ‘production down’ situations under SLA deadlines, > Leading to and including root cause and problem resolution follow-up * Meeting facilitation and discussion moderation skills *Proactive in identifying, escalating, and addressing project issues and risks * Experience in coordinating with offshore/onshore teams and delegating work * Excellent Problem Solving skills and an Entrepreneurial Attitude * Excellent verbal and written communication skills
Desired Skills and Experience: * Exposure to REXX * Experience with banking or financial industry
Provide technical expertise to facilitate investigation of complex production/technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner. Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion. * Takes part in production support rotation, and responding and resolving production problems * May provide coaching and mentoring for other associates * Will work under minimal supervision
Provide 7 x 24 Incident and Problem Management support of GWIM Platforms Keep current with emerging technologies and lead implementation efforts as applicable
Information
Locations Position Open to Locals or from neighbouring statesIndustry Information TechnologyStatus OpenJob Age 11 Day'sCreated Date 09/24/2025No.of Positions 1Duration 12 MonthsZip Code
