Seeking an experienced Senior Genesys Cloud Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.
The ideal candidate will have deep expertise in Genesys Cloud architecture.
Job Specific Duties/Responsibilities:
Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts
Provide expert level support and guidance for complex technical challenges for Genesys Cloud, including troubleshooting, systems integrations and performance tuning
Accountable for the Contact Center implementation and support during all stages of the project life cycle
Ability to work unscheduled hours in case of emergency work/outages
Analyze existing and new voice and data networks (as needed) and recommend solutions
Create/modify artifacts and deliverables, including the change management process
Minimum Requirements
Bachelor's degree and 5-7 years of relevant experience or equivalent combination of education and experience required.
Job Specific Education/Requirements:
Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience. Equivalent combination of education and experience considered in lieu of degree
Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations
Strong leadership skills with experience managing and mentoring senior technical teams.
Call flow development experience in Genesys Architect tool
Working with API’s for integrations
Information
Locations Position Open to RemoteIndustry OthersStatus OpenJob Age 19 Day'sCreated Date 02/24/2026No.of Positions 1Duration 6Zip Code
