(This is more of a Cloud Services Client Director role, not a typical SAP
Project Manager)
Location: fully remote position(Herndon, VA)
Duration: 12 months
*MUST be a US Citizen*
*Possible convert to hire*
Rate: $75 on w2
Job Description:
The Senior Client Delivery Manager (CDM) will
be the primary point of contact for customer, mainly focusing on HANA
Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended
Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services
(CAS).
Will drive end-to-end customer engagement from signature onwards,
particularly customer onboarding, continuous service delivery, release and
maintenance project initiation, architecture and governance coaching,
relationship management, and renewal initiation.
is expected to maintain customer satisfaction through issue
mitigation and escalation management, to build strong relationships with
key customer stakeholders and helping customers maximize the value of
their partnership with customer. Additionally, the CDM bears commercial
responsibility for the engagement and creates upsell opportunities.
Engagement Management:
Delivery Management:
Account Management:
Experience Requirements:
· Minimum 5-7 years of professional experience
· Excellent customer focus / Networking /
Relationship Building
· Results-driven / Self-organized / Decision
making
· Knowledge of one or more functional business
processes (Logistic, Finance, etc.)
· Project Management Fundamentals
· Lean Fundamentals
· Infrastructure know-how and technical
understanding
· Perspective on current IT trends
· Understand Cloud business and SAP NS2 Cloud
models / solutions / operation processes
· Technical and application expertise for
different cloud solutions (min. HEC & S/4HANA)
· Understanding of escalation handling and
procedures
· ITIL knowledge and skills are beneficial
(Foundation Level)
· Project Manager Professional
Information
Locations fully remote (Herndon, VA)Position Open to RemoteIndustry Information TechnologyStatus ClosedJob Age 94 Day'sCreated Date 12/09/2025No.of Positions 1Duration 12 monthsZip Code