Responsibilities will include assisting with Rover deployments leading up to Epic Wave 2; this involves deploying the actual phones in a designated area and also deploying while rounding through the hospitals, deploying docks for shared devices, and charging cabinet demonstrations and education.

Provides first-line end user support for mobile device issues and hands-on support for device depot operations. Assists users with device setup, troubleshooting, and enrollment while also handling receiving, kitting, imaging, and shipping of mobile devices. Maintains physical device inventory and performs basic configuration tasks under supervision.

• Provide first-line end user support for mobile device issues including connectivity, email configuration, app access, and basic troubleshooting via walk-up, phone, and ticketing channels.
• Assist end users with initial device setup, enrollment, and onboarding including email, VPN, and enterprise application configuration.
• Enroll and configure devices in the MDM/UEM platform following established procedures; escalate complex issues to senior staff.
• Receive, unbox, and inventory mobile devices; perform kitting, imaging, and preparation per standard configurations.
• Process device returns, perform data wipes, and prepare devices for redeployment or disposal.
• Maintain accurate inventory records in asset management systems.
• Package and ship devices to end users and remote locations according to established processes.
• Operate with direct guidance; work assignments are generally straightforward and routine.
• Perform related duties as required.

• High School Diploma or equivalent required.
• 0–2 years of relevant experience, required.
• Basic familiarity with mobile devices (iOS, Android), preferred.