Work on large‑scale,
real‑time communication platforms supporting customer interactions for a
major mortgage company
Join a small, senior
engineering team with high ownership and direct impact
Build homegrown
conversational and telephony systems used at enterprise scale
Opportunity for long‑term
conversion to full‑time employment
Top Skills
Telephony systems
experience (REQUIRED)
Senior‑level full‑stack
engineering with Golang and/or Python
AWS and Kubernetes (EKS)
with hands‑on DevOps ownership
Job Description
This role supports a large mortgage company’s Communication
Platforms organization, which builds and operates enterprise‑grade voice, SMS,
virtual agent, and contact‑center integrations that directly impact customer
experience at scale. The broader organization consists of approximately 25
engineers with frequent collaboration across initiatives.
The Senior Application Developer will join the Natural
Language & Automation (NLA) team, a small, high‑impact group currently
composed of four engineers. This role will focus on designing and building real‑time,
AI‑driven conversational and telephony systems that stream live voice, determine
call intent and disposition, route callers intelligently, and blend human and
virtual agent experiences. This is a full‑stack role with deep involvement in
telephony, conversational AI, cloud infrastructure, and DevOps, with full life‑cycle
ownership of production systems.
Key Responsibilities
Design, build, and
maintain enterprise‑grade, high‑availability applications supporting real‑time
voice and conversational AI use cases
Develop AI‑powered
virtual agents that understand call purpose, determine disposition, and
route or hand off calls appropriately
Stream and process real‑time
voice data with a focus on low latency, resiliency, and scalability
Build internal tools for
prompting strategies, call analytics, virtual agent behavior, and workflow
orchestration
Work across telephony
services, contact‑center platforms, Zendesk integrations, SMS, and
conversational workflows
Collaborate closely with
product, analytics, and engineering teams
Own services end‑to‑end,
including architecture, coding, testing, deployment, monitoring, and
production support
Participate in DevOps
responsibilities, including operating services on AWS EKS (Kubernetes)
Troubleshoot and resolve
high‑impact production issues in a calm, methodical manner
Contribute to a
collaborative, high‑standards engineering culture
Additional Skills & Qualifications
Bachelor’s degree or 3+
years of equivalent professional experience
Strong experience
building and maintaining production‑grade distributed applications
Strong backend
development and API design experience (Golang preferred; Python heavily
used)
Experience with cloud
services, particularly AWS
Experience building or
operating scalable systems using Docker and Kubernetes
Solid understanding of
DevOps and CI/CD best practices
Required Experience
Hands‑on experience with
telephony systems is REQUIRED for this role
Nice to Have (Strong Plus)
FreeSWITCH development
experience
VoIP and contact‑center
platforms
Telecommunications
background
Event‑driven
architectures
Linux systems experience
Infrastructure as Code
tools (Chef, Troposphere, AWS CDK)
OAuth2 authentication
and authorization
CRM integrations
Exposure to
conversational AI or real‑time AI systems
Team / Org Context
NLA team currently
consists of four engineers; this role will be the fifth
Two engineers focus on
call analytics; others build core conversational and routing capabilities
Part of a larger
Communication Platforms organization with cross‑team collaboration opportunities
Information
Locations Position Open to Only localsIndustry Information TechnologyStatus OpenJob Age 15 Day'sCreated Date 06/02/2026No.of Positions 1Duration long termZip Code
