We need to hire a GP Product Owner. They really need to be a hybrid of senior GP support and product owner. So definitely someone that knows GP in and out.
GP Product Owner (Hands-On / Level 3 Support)
Position Summary
The GP Product Owner is responsible for owning the vision, roadmap, and day-to-day execution of a designated Enterprise Resource Planning (GP) platform. This role serves as the primary functional and business owner of the GP, ensuring the system delivers measurable business value while remaining stable, scalable, and well-supported.
In addition to traditional product ownership responsibilities, this role is highly hands-on and provides Level 3 (L3) GP support, acting as the internal subject-matter expert for complex functional issues, configuration, integrations, and system behavior. The GP Product Owner bridges business operations, IT, vendors, and support teams to ensure both strategic progress and operational excellence.
Key Responsibilities
Product Ownership & Strategy
Own the GP product vision, roadmap, and backlog aligned with business strategy and operational priorities
Translate business needs into clear user stories, functional requirements, and acceptance criteria
Prioritize enhancements, technical debt, and support work to balance innovation with stability
Act as the final decision-maker on GP design, configuration standards, and trade-offs
Partner with business stakeholders to identify process improvements and optimization opportunities
Hands-On GP Configuration & Expertise
Configure and maintain GP modules, workflows, business rules, and security roles
Perform impact analysis for changes across finance, operations, supply chain, projects, and integrations
Review and validate system configurations, data models, and automation logic
Participate directly in testing (unit, integration, UAT) and release validation
Ensure GP solutions align with best practices while supporting real-world business needs
Level 3 (L3) GP Support
Serve as the escalation point for complex GP incidents and defects beyond L1/L2 support
Diagnose root causes across configuration, data, integrations, and business processes
Resolve high-severity production issues and lead incident post-mortems
Collaborate with vendors and system integrators on advanced troubleshooting and fixes
Identify recurring issues and drive permanent corrective actions
Delivery & Execution
Work closely with developers, integration teams, and vendors to deliver GP enhancements
Manage sprint planning, backlog grooming, and release coordination for GP workstreams
Ensure solutions are well-documented and operationally supportable
Validate that delivered functionality meets business outcomes, not just technical completion
Stakeholder & Vendor Management
Act as the primary GP liaison between business leaders, IT teams, and external partners
Set clear expectations on scope, timelines, and support responsibilities
Review vendor deliverables for quality, completeness, and alignment with requirements
Hold vendors accountable for support responsiveness and solution quality
