The Division of Technology Services is responsible for developing, implementing, maintaining, and obtaining multiple mission critical service and solutions for the Department of Social Services. The Department seeks a highly motivated individual who has the skills and experience to implement solutions and services in support of the Agency and the DSS Child Support program. This individual will work closely with the Technology Services architect, application, technical, and security teams to design, implement, and secure a stable, consistent network architecture and infrastructure that can serve, secure, and support Agency initiatives and services. This position will support the Child Support Enforcement System (CSES) initiatives deployed in PACSS (Palmetto Automated Child Support System) and FCCMS (Family Court Case Management System).

Candidate should demonstrate expert level skills for monitoring, maintaining, and troubleshooting a statewide network (WAN, LAN and wireless), primarily with CISCO and Meraki technology. The incumbent should be proficient on configuring and maintaining/patching CISCO firewalls ASA5508-X, ASA5585-X, FirePower4110, FirePower2120 and switches 3750, C9500, C9300, Nexus5k and Nexus7k. The applicant will also conduct remote troubleshooting with the Agency’s partners in the state’s (not SC DSS’) county IT teams, so general knowledge of a wide range of firewalls is expected. The candidate should have hands-on experience maintaining Meraki switches, wireless access points, and firewalls (MX450); Cisco Security Manager is also required. Secondary experience in one or more of the following areas is highly preferred: CISCO ISE, .1X, AD, DNS, ADFS, PKI and PowerShell. The candidate will be responsible for developing and maintaining detailed implementation and test plans for deployment and ongoing support of Cisco/Meraki technologies along with best of breed tools and technologies related to enterprise networks. The candidate will work closely with technical teams and should be able to provide knowledge transfer and informal training to peers where appropriate. This employee will support multiple implementation projects. For those projects where the candidate is assigned the lead role, the candidate will be responsible for managing projects from start to finish, defining the scope, driving requirements, building architectures, and working the solution from end-to-end. The candidate must be able to work with technical peers and end users, communicate clearly, and meet deadlines.

·       Monitors and provides support for existing statewide site-to-site tunnels infrastructure.

·       Develop detailed implementation and test plans for implementing Cisco/Meraki technologies along with best of breed tools and technologies related to enterprise networks.

·       Research and analyze existing software releases, as well as perform/support software upgrades.

·       To accurately record, update and document requests using the IT service desk system.

·       Monitor and analyze system logs and provide solutions to maintain and improve the Agency’s network performance and reliability, enhance scalability, and meet security requirements.

·       Able to provide remote communications troubleshooting support of DSS IT systems and services (including those external to SC DSS), providing technical expertise requiring a wide range of IT device and service knowledge and experience

·       Determine and communicate the implications of system-level decisions on subsystems and components and help determine how best to mitigate or take advantage of these implications.

·       Determine and communicate the requirements and capabilities of components within the context of the larger system, project, and team.

·       Perform tasks efficiently and work together with team to ensure project success

·       4-6 years of experience with Cisco Firewalls

·       4-6 years of experience with Cisco Routers

·       4-6 years of experience with Cisco Switches

·       4-6 years of experience with Cisco CCNA

·       4-6 years of experience with Cisco CCNP

·       4-6 years of experience with Wireshark

·       Ability to communicate the design and implementation of communication infrastructure systems including relevant strengths/weaknesses and reasons for implementation decisions.

·       Ability to communicate (orally and written) effectively with technical, non-technical staff, and customers/stakeholders as needed or directed.

·       4-6 years of experience with Cisco ISE

·       4-6 years of experience with Cisco VPN

·       4-6 years of experience with Cisco Hardware Administration

·       5+ years of experience of design and operations of public and/or private networks including LAN/MAN/WAN (local/Metropolitan/wide area networks). Design work includes placement and specifications of servers, routers, switches, firewalls, remote access systems, and network management.

·       4+ years of experience of supporting Microsoft network communications (formerly MCSE), with subject matter expertise in planning, implementing, and maintaining hybrid networking, connectivity, routing, security, and private access to Azure services.

·       Cisco FMC

·       ASDM

·       ISE

·       Putty

·       PowerShell

·       Wireshark

·       Nmap

·       SIEM

·       Cisco Security Manager