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USM Jobs / Project Manager (Cloud Services)
High Contract

JB060668 - Project Manager (Cloud Service Apply

  • Start Date:
    Interview Types
  • Skills Minimum 5-7 years of..
    Visa Types Green Card, US Citiz..
Role: Project Manager – IT-
(This is more of a Cloud Services Client Director role, not a typical SAP Project Manager)
Location: fully remote position(Herndon, VA)
Duration: 12 months
 *MUST be a US Citizen*
*Possible convert to hire*
Rate: $75 on w2

Job Description:
The Senior Client Delivery Manager (CDM) will be the primary point of contact for customer, mainly focusing on HANA Enterprise Cloud (HEC), S/4HANA private cloud edition, S/4HANA Cloud extended Edition, HANA Enterprise Cloud advanced Edition and Cloud Application Services (CAS).
  • Will drive end-to-end customer engagement from signature onwards, particularly customer onboarding, continuous service delivery, release and maintenance project initiation, architecture and governance coaching, relationship management, and renewal initiation.
  • is expected to maintain customer satisfaction through issue mitigation and escalation management, to build strong relationships with key customer stakeholders and helping customers maximize the value of their partnership with customer. Additionally, the CDM bears commercial responsibility for the engagement and creates upsell opportunities.
  • Engagement Management:
  • Delivery Management:
  • Account Management: 
Experience Requirements:
· Minimum 5-7 years of professional experience
· Excellent customer focus / Networking / Relationship Building
· Results-driven / Self-organized / Decision making
· Knowledge of one or more functional business processes (Logistic, Finance, etc.)
· Project Management Fundamentals
· Lean Fundamentals
· Infrastructure know-how and technical understanding
· Perspective on current IT trends
· Understand Cloud business and SAP NS2 Cloud models / solutions / operation processes
· Technical and application expertise for different cloud solutions (min. HEC & S/4HANA)
· Understanding of escalation handling and procedures
· ITIL knowledge and skills are beneficial (Foundation Level)
· Project Manager Professional