OMS
Support SRE Location: Katy,
TX (Houston Metro) Duration: 8-Mar-2027,
possible extensions or conversion
Onsite: Hybrid, 4-5 days per week at the client office
is the expectation
Must Have Skills:
·Sterling OMS,
·Support Process with related tools like service now, Jira, splunk,
dynatrace etc.,
·Continuous improvement in support processes,
·Stakeholder communication
·debugging & mitigation skills
IBM OMS: Site Reliability Engineering
Technology stack Java, spring boot, IBM Sterling OMS, python, DB2, and MySQL
Infrastructure Windows, Red Hat Enterprise Linux Sustain role:
Work expected:
1. Resolve production issues quickly within defined SLA.
2. Create and improve observability and alerts for end-to-end
systems.
3. Support business for BAU and sale events.
4. Prepare system for peak sale events.
5. Automate manual processes to reduce toil and speedup incident
resolution.
6. Build utility to support BAU business needs (create orders with
curl/jmeter script etc., order status update, fulfilment update, tlog
validation etc.) and end to end system validation for functionality and data
accuracy.
Capability needed:
1. Debugging skill to debug the issue across internal platform
java, spring boot, OMS and external system integrations like Yantriks, Listrak,
payment systems etc.
2. Analytical skills to understand the problem and identify
solution across the system in all environments.
3. Comfortable working on monitoring tools like splunk,
dyntatrace, solarwinds, Grafana etc. to analyze issues.
4. Handson in writing queries on SQL (DB2, my Sql) and no-sql
database (firestore, big query)
5. Learning mindset to learn new tool/technologies and fix issues
across the systems.
6. Retail domain supply chain and fulfilment knowledge to
understand end to end system
7. Monitor system during performance test, identify the issues and
propose the fixes
8. Quick in building utility (Java, python, shell script) to
perform operational tasks and automate BAU work as per business needs.
9. System infrastructure optimization.
Incident management and stakeholder engagement:
1. Hands on experience and expertise with JIRA and ServiceNow.
2. Understand daily operational challenge faced by client, resolve
them, and come up with strategic solution for continuous improvement.
3. Daily connect with Client (manager level)
4. Weekly review meeting with client partner (manager/director
level)
5. Weekly review meeting with client leadership (VP/CIO level)
6. Peak readiness plan, execution, and daily, weekly reporting to
client leadership.
7. Partnership engagement with all 3rd party services on behalf of
client
8. Drive incident bridge
with client and other internal/external stakeholder to resolve issue
Information
Locations Katy, TX (Houston Metro)Position Open to Only localsIndustry Information TechnologyStatus OpenJob Age 8 Day'sCreated Date 04/23/2026No.of Positions 2Duration 12+ monthsZip Code
