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USM Jobs / User Study Researcher
High Contract

JB062030 - User Study Researcher Apply

  • Start Date:
    Interview Types
  • Skills Recruitment & Schedu..
    Visa Types Green Card, US Citiz..
Key Responsibilities
Recruitment & Scheduling
  • Execute participant recruitment plans via email and Slack outreach to internal user pools, communicating study purpose, session requirements, and eligibility criteria clearly and accurately.
  • Manage end-to-end scheduling: calendar coordination, confirmations, reminders, and rescheduling as needed to maintain study throughput.
  • Track recruitment pipeline status and flag risks to study timelines early.
  • Maintain participant records, ensuring demographic metadata and screening criteria are captured consistently across studies.
Participant Intake & Session Execution
  • Serve as the face of the study for every participant — creating a welcoming, calm, and professional first impression that sets the tone for the session and encourages candid, natural responses.
  • Greet and onboard participants at each session: administer consent forms and NDAs, collect required metadata, and provide clear briefings on session flow.
  • Execute study protocols reliably and consistently across sessions, maintaining fidelity to the approved procedure.
  • Deliver safety briefings for sessions involving specialized equipment (mocap suits, Apple devices, controlled lighting environments).
  • Monitor participant wellbeing and comfort throughout sessions; escalate issues appropriately.
  • Administer subjective feedback instruments — surveys, rating scales, verbal debrief — and ensure response quality.
Lab, Equipment & Environment
  • Own lab setup and teardown between sessions: configure equipment, validate system readiness, and reset the environment to a known-good state.
  • Learn and operate ground-truth capture equipment including motion capture systems, calibrated lighting rigs, multi-camera arrays, and supporting computer software.
  • Perform pre-session calibration and QC checks; identify and resolve or escalate equipment issues before they affect data quality.
  • Manage lab space booking and coordinate with facilities as needed.
  • Maintain equipment inventory, track consumables, and flag maintenance or replacement needs proactively.
Protocol & Study Design Support
  • Learn study protocols deeply enough to execute them independently and identify operational friction.
  • Provide structured operational feedback to study designers: flag protocol steps that cause participant confusion, introduce variability, or create operational bottlenecks.
  • Contribute to protocol iteration — documenting changes, version-controlling procedures, and ensuring all session operators are aligned.
Data Management & Reporting
  • Execute post-session data offload procedures: transfer, verify, and organize captured datasets per established naming conventions and storage protocols.
  • Perform basic data quality checks at offload — completeness, file integrity, metadata tagging — and flag anomalies to the study team.
  • Maintain study operations tracking across sessions: throughput, no-shows, equipment issues, protocol deviations.
  • Deliver a concise, structured weekly written summary of study activities, status, and open issues to stakeholders — specific, actionable, and free of ambiguity.
Cross-Functional Collaboration
  • Work closely with study design leads throughout the lifecycle of each program — from protocol bring-up through final data collection.
  • Liaise with algorithm and data teams to ensure operational outputs meet downstream processing requirements.
  • Communicate proactively about session outcomes, data quality observations, and operational blockers.
Qualifications
Required
  • 2+ years in a research operations, lab coordination, or clinical/UX study coordination role.
  • Demonstrated ability to execute standardized protocols consistently and flag deviations accurately.
  • Strong organizational skills — able to manage multiple concurrent study schedules without dropping details.
  • Naturally warm and personable in one-on-one settings; able to put a wide range of participants at ease quickly, including those unfamiliar with lab environments or technical equipment.
  • Polished, professional communication style with non-technical participants — clear on instructions, reassuring under pressure, and adept at reading the room.
  • Communicates operational issues concisely and without ambiguity — written updates are structured, specific, and actionable rather than anecdotal.
  • Familiarity with informed consent processes and participant confidentiality standards.
  • Proficiency with standard productivity tools: calendar management, spreadsheets, document creation.