Gen Mobile is seeking a dynamic, bilingual (Mandarin-English) Prepaid Wireless Field Support Specialist to provide in-market support to our Chinese-speaking retailer network. This position plays a crucial role in field operations, offering hands-on assistance to retail partners, training support agents, and improving the digital customer experience. The ideal candidate will be comfortable in both field and digital environments, with a passion for training, social media engagement, and technology usability.
Key Responsibilities: ? Serve as the primary liaison for Mandarin-speaking prepaid wireless retail partners. ? Provide on-site and remote support to optimize retailer engagement and sales performance. ? Educate store owners and their staff on prepaid wireless products, promotions, and best practices. ? Inspecting and driving Chinese marketing campaigns at retail stores ? Receiving calls as first point of contact to help resolve dealer escalations ? Develop and deliver Mandarin-language training sessions for retailer support agents. ? Support coaching and calibration sessions to improve customer service and support consistency for Mandarin speaking care agents ? Support social media and messaging platforms used by Chinese-speaking retailers (e.g., WeChat, WhatsApp, etc.). ? Assist with the creation and translation of Mandarin-language digital content, guides, and promotional materials. ? Monitor feedback and trends from digital channels to inform training and support strategies. ? Provide feedback and recommendations on the usability of internal and customer-facing apps in Mandarin. ? Collaborate with product and UX teams to improve Mandarin language integration and user experience.
Skills and Qualifications: ? Wireless sales in indirect sales or pre-paid experience preferred ? Must adapt well to change and enjoy working in a fast paced sales environment ? Bilingual proficiency in Mandarin Chinese and English (Required) ? Familiarity with social media platforms (especially WeChat) used in Chinese-speaking communities ? Tech-savvy with strong knowledge of mobile applications and digital tools ? Excellent communication, interpersonal, and problem-solving skills ? Willingness to travel within assigned territory for field visits and training sessions
Information
Locations Position Open to Only localsIndustry OthersStatus OpenJob Age 28 Day'sCreated Date 07/09/2026No.of Positions 1Duration 6Zip Code
