37.5 Hours work
week paid (30 min break hours not paid)
Minimum
Requirements:
EOHHS is seeking an exceptional individual to join the
Office for Refugees & Immigrants application development team as a Senior
Salesforce Business Analyst. This is an exciting opportunity to join a highly
skilled team and contribute to a critical and highly visible modernization
project within EOHHS.
The business analyst will assist with
developing and supporting new immigrant Information Systems. The position will
act as a liaison between assigned business areas and technical teams, analyzing
complex business problems to be solved with automated systems. The Business
Analyst will work with business users and management to interpret and translate
agency policies, business rules, and requirements into appropriate solutions.
The position strongly emphasizes understanding of agile methodologies and hands
on with Jira. Additionally, it is highly required that the resource has
Salesforce experience and understand basic system admin configuration.
The primary work location for this role is
1 Ashburton Place, Boston, Massachusetts 02111; however, this position is
currently a remote telework position. The candidate would be expected to report
to the primary work location with 48-hour notice and regularly if/when telework
guidelines change. The work schedule for this position is Monday through
Friday, 8:45 AM to 5:00 PM EST.
DETAILED LIST OF JOB
DUTIES AND RESPONSIBILITIES:
Evaluate business processes, anticipate
requirements, decompose high-level information into details, abstract from
low-level information to a general understanding, distinguish user requests
from underlying actual needs, uncover areas for improvement, and develop and
implement solutions.
Working knowledge of Salesforce workflow
and processes and capable of resolving low to medium level tickets.
Working knowledge of Jira and should be
able to create tickets and run standard reports.
Document requirements specifications
according to standard processes and templates
Conduct integration testing of software to
facilitate change management and quality assurance. This includes developing
and implementing standard test scenarios based on defined user stories.
Conduct application training as needed to
ensure that the business applications' end users fully understand all features
and functionality.
Manage change management issues related to
new development requests and provide level II production support.
Perform QA functions and coordinate with
SI team during SIT testing and UAT.
Manages a team of analysts responsible for
analyzing new business system development and existing system improvement.
Preferred Knowledge,
Skills, and Abilities:
A minimum of 5 years’ experience in
business analysis, IT Management, or other related experience with excellent
knowledge of analysis and design standards.
Domain knowledge of large immigrant
systems will be a plus.
Salesforce system admin knowledge is
highly desirable.
Must be self-motivated with strong
diagnostic and problem-solving skills.
Effective communication and leadership
skills. Ability to handle multiple projects in a fast-paced environment.
Proven track record of capturing solid
requirements that meet business needs and set the foundation for designing
high-quality, flexible, scalable, and maintainable solutions
Strong competency in Microsoft
applications such as Excel, Visio & Teams
Excellent interpersonal skills necessary
to interact effectively with project managers, developers, business analysts,
systems analysts, SQA analysts, business users/stakeholders, and data
processing personnel of other agencies and companies.
Demonstrated ability to work independently
and within project teams, providing relevant system analysis services.
Highly analytical, able to independently
analyze, document findings, and recommend solutions.
Education and
Certifications:
Bachelor’s degree in information systems,
Business Administration, or other related field, or equivalent work experience.
PMP, IIBA, and/or ABAC Certifications are
a plus
Salesforce system Administrator
Information
Locations Boston, MAPosition Open to Anywhere in the US, but will work on-siteIndustry Information TechnologyStatus OpenJob Age 43 Day'sCreated Date 07/02/2025No.of Positions 1Duration 12Zip Code
