United Airlines is seeking a Software Developer to join a growing team focused on improving customer service through contact center technologies, conversational experiences, and backend automation.
The team supports voice and chat solutions that help customers resolve requests through self-service while providing tools and assistance to customer service agents when human support is needed.
This opportunity is ideal for a developer who enjoys solving technical problems, taking ownership of solutions, and collaborating with a small team where individual contributions make a meaningful impact.
Responsibilities
Develop, maintain, and support backend services and automation for voice and chat contact center applications
Work with IVR and conversational technologies to identify customer intent, manage conversational flows, and route requests to the appropriate services or support teams
Build and support integrations between frontend applications, backend services, and SaaS platforms
Support self-service capabilities that allow customers to complete requests through automated workflows and digital interactions
Analyze technical issues, troubleshoot service integrations, and identify opportunities to improve application functionality
Take ownership of assigned solutions, from analyzing requirements and investigating issues to implementing and supporting technical outcomes
Collaborate with cross-functional teams across application development, cloud engineering, security, and infrastructure
Support applications following a recent cloud migration and contribute to future modernization efforts
Identify opportunities to improve automation and enhance conversational customer experiences
Required Qualifications
Strong backend development experience, preferably with JavaScript and Node.js
Experience developing, integrating, or supporting backend services and REST APIs
Experience working with service integrations, application workflows, or automation
Ability to analyze technical problems, troubleshoot issues, and take ownership of solutions
Understanding of how frontend applications interact with backend services
Strong communication skills and the ability to collaborate effectively with technical and nontechnical stakeholders
Ability to work independently while contributing to a collaborative team environment
Preferred Qualifications
Experience with IVR, contact center technologies, conversational applications, or chatbot development
Experience with Google Dialogflow, AWS Lex, natural language processing (NLP), or similar conversational technologies
Experience with AWS services, particularly Lambda and DynamoDB
Experience with Microsoft Azure or other cloud platforms
Experience with .NET/C# or Java
Familiarity with frontend technologies such as React, Angular, or Vue
Exposure to CI/CD pipelines and automated deployment processes
Experience with workflow automation, AI-powered applications, agentic AI, or retrieval-augmented generation (RAG)
Technical Environment
Backend: JavaScript, Node.js, .NET/C#, Java
APIs & Integrations: REST APIs, backend service calls, application orchestration
Cloud: AWS Lambda, DynamoDB; Azure experience also applicable
Contact Center Technologies: IVR, voice and chat bots, conversational applications
Frontend: React, Angular, Vue, or similar technologies
Additional Technologies: NLP, CI/CD, automation, and conversational AI
The role is primarily backend-focused. You do not need to be a frontend specialist or cloud infrastructure engineer, but you should be comfortable troubleshooting across application layers and understanding how different components work together.
Why Join This Team?
Meaningful technical ownership: Contribute to applications that directly support customer service experiences
Variety of technologies: Work across backend development, service integrations, contact center platforms, and automation
Collaborative environment: Join a small team that values communication, initiative, and problem-solving
Modernization opportunities: Support a recently migrated environment while contributing to continued application improvements
Opportunity to grow: Gain exposure to conversational technologies and AI-enabled automation
Information
Locations Position Open to RemoteIndustry FinancialStatus OpenJob Age 8 Day'sCreated Date 10/15/2026No.of Positions 1Duration 12Zip Code
