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USM Jobs / Product Owner – Salesforce / AI-Driven CRM
Medium Contract

JB061118 - Product Owner – Salesforce / Apply

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Job Title: Product Owner – Salesforce / AI-Driven CRM
Location: Hybrid (3 days/week) – New York City / Phoenix / Atlanta
Primary Worksite: 200 Vesey St, New York, NY 10285
Job Description:
We are seeking an experienced Product Owner with strong expertise in Salesforce and AI-driven CRM solutions to support enterprise-scale product initiatives. The ideal candidate will collaborate with business and technology teams to drive product enhancements, manage agile delivery, and leverage automation and AI capabilities to improve CRM performance and customer experience.
Key Responsibilities:
·         Act as Product Owner for Salesforce-based CRM solutions, managing product backlog and prioritization.
·         Write clear user stories, acceptance criteria, and lead agile ceremonies including sprint planning, reviews, and retrospectives.
·         Partner with stakeholders to define product requirements and translate them into scalable CRM capabilities.
·         Drive Salesforce, AgentForce, and Einstein AI enhancements, focusing on automation and intelligent workflows.
·         Support enterprise CRM transformation initiatives and ensure successful delivery of new features.
Required Qualifications:
·         4–6+ years of experience in Product Management, Product Ownership, or Business Analysis in enterprise technology environments.
·         Strong hands-on experience with **Salesforce, AgentForce, and Einstein AI.
·         Proven experience working in Agile/Scrum environments with backlog management and sprint ceremonies.
Experience delivering enterprise-scale CRM implementations or enhancements